Retention
Subscription-cancellation analysis
Surfaces the language, timing, and reasons behind churn calls — so retention teams see why customers leave, not just that they did.
AI Workersfrom Level AI
Build an AI worker for the role only your team knows how to define.
Design AI workers for roles specific to your business — using the same conversation intelligence, integrations, and data access that power Level's shipped workers.
- Same conversation intelligence that scores, tags, and structures every interaction.
- Same integrations across CRM, helpdesk, WFM, and BI.
- Platform-level governance, access controls, and audit logging.
50+Teams on waitlist
3Worker types live
∞Roles to define
Waitlist open
Get early access
Scope your worker with the Level AI team. Early access rolls out in waves.
01 / What it is
A worker that knows your business from the start.
Level AI ships AI Workers for QA, coaching, conversation research, executive research, and VoC. Build Your Own Worker extends the same model to roles those defaults do not cover.
The worker knows your business context from the start: your rubrics, your queues, your customer segments, your data sources.
"Build Your Own Worker closes the gap between what the platform ships and what our team actually needs."
— Early access preview participant
02 / What you can build
Roles teams are designing for today.
Risk
Fraud-investigations worker
Pulls suspicious-pattern signals from voice and chat, mapped to the cases and queues your investigations team already runs.
Quality
Custom quality programs
Tuned to score against criteria the standard QA Worker does not cover — your rubric, your weights, your exceptions.
Research
Competitive intelligence tracker
Monitors mentions of competitors, products, and pricing across every conversation so market research is continuous, not quarterly.
Compliance
Regulatory-script adherence monitor
Flags deviations from required disclosures and regulatory scripts in real time — per jurisdiction, per product line.
Coaching
Product-knowledge gap detector
Identifies where agents are misrepresenting features or pricing — and pipes gaps directly into coaching workflows.
03 / How it works
Same building blocks. New role.
01
Define the role
Describe the worker's scope: what it monitors, what it surfaces, who it reports to.
02
Connect your data
Your conversation intelligence layer, CRM, helpdesk, and BI sources are already connected through Level AI.
03
Tune the logic
Map your rubrics, weights, queues, and customer segments. The worker inherits your existing data structure.
04
Deploy with governance
Access controls, audit logs, and data residency apply the same way as the rest of Level AI from day one.
04 / Who the waitlist is for
Built for teams already living in the data.
Enterprise CX & Ops
Enterprise CX, operations, and revenue teams
Running on contact center conversation data, and looking to evaluate Build Your Own Worker as part of an initial Level AI conversation.
Internal tooling teams
Teams building internal copilots or analyst tooling
Currently working against transcripts with custom GPTs or analyst tools, and looking for a platform that already handles the data layer.
Early access is rolling out in waves
05 / Frequently asked
Questions, before the conversation.
When does Build Your Own Worker open up?
Soon. Early access is rolling out in waves, and the waitlist controls invite order.
Do I need to be a Level AI customer to join?
No. The waitlist is open to teams evaluating Level AI for the first time. The intake form captures the role you want to build, and the team will scope the use case directly with you.
How is this different from connecting our own LLM to call transcripts?
A raw transcript is unstructured text. Build Your Own Worker reads from a conversation intelligence layer where every interaction is already scored against your rubrics, tagged for intent and topic, and mapped to your org structure. The worker operates on structured business context, with the integrations and access controls already in place.
What kinds of workers cannot be built?
The platform is built around contact center conversation data. Workers that require data sources Level AI does not ingest, or actions outside the platform's integrations, fall outside scope. The intake form captures use case detail so the team can confirm fit.
Is there a separate cost?
Pricing details will be shared with each waitlist invitee before access opens.
The waitlist closes when access opens
Design your worker.
Join the waitlist above. The team will reach out to scope the role, the data, and the timing.
Back to the waitlist